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What's important at Tenmax? We're certain that the key to being a great company is to
focus on the needs of our customers and clients. We are always available to chat about
our software, our tools, and your needs. Too many software companies sell their
wares "as is" and provide little or no support. We are here to answer your calls, your emails,
and your questions. We support our software.
Our Refund Policy
You may return software within 30 days of the date of purchase for any reason, and receive a full
refund. We want you to be happy with your software; if for any reason you are
dissatisfied, you may return it for a full refund, less any shipping costs.
Our Update Policy
We want you to continue to be happy with our work, and that
means continued development and support. All updates -- new versions of the same program --
for any software product under $500 list price is free. (For more expensive products, such
as Teleport Exec, updates are contingent upon a paid-up support agreement, which is 15% of the purchase
price, per license, annually.) If you have supplied us with an email address, we will
send you a notification when we release a major new version of any software you have purchased.
For minor updates, we ask that you check our website periodically for the latest version. For
our shareware programs, such as Teleport Pro, you can just download the
new version and install it over the old one. For non-shareware programs, such as
Teleport Ultra, you can use the download instructions provided when
you purchased the software, or simply send us an email at
firstname.lastname@example.org and request that we send it to you.
Our Upgrade Policy
Licenses for some of our programs, such as the Teleport webspiders,
can be upgraded to licenses for the larger, more capable programs at the difference in cost, if the
upgrade is requested within 6 months of the original purchase. Licensed users of
Teleport Pro are also offered a $30 discount on the purchase
of a new license for Teleport Ultra.
Any and all information you provide us -- names, email addresses, phone numbers, account numbers,
mailing addresses -- are kept completely confidential. We do not and will not share, sell, rent,
or give this information to any third party.